FAQs - TICKETING

Ticketing

Q1: What happens when I buy tickets from your website?

All tickets are E‑tickets and are sent immediately to the email address used at checkout.

• Your E‑ticket (the QR code) is all you need for entry, unless stated otherwise.
• VIP tickets: you’ll receive a wristband on arrival (or you can collect it in advance — see below).

Important: protect your QR codeYou must present your QR code at the entrance (printed or on your phone). We strongly recommend you print or screenshot your QR code before you travel.

• Do not share your QR code with anyone.
• Each QR code can be scanned once only.
• If you arrive and your QR code has already been scanned, your ticket is void and entry will be refused with no exceptions.

If you’re viewing your ticket on a phone: please allow images in your email so the QR code displays.

Standard vs VIP

• Standard tickets do not require a wristband.
• VIPs will be given a wristband on arrival.

VIP wristband collection (skip queues)To save queueing on the day, VIP E‑tickets can be redeemed for wristbands in advance at our ticket collection points:

• Ruckleys, Holton Road, Barry
• Romilly Park throughout the week of the festival (ticket booth open during the week — more info TBC)

Collecting in advance gives you access to the VIP Fastlane.

One-day passes - We’re offering one-day passes again for 2026. Please make sure you buy the correct ticket — tickets are non‑refundable once purchased.

Q2: Can my tickets be refunded if I can’t attend?

Please see our full terms at http://www.mackevents.co.uk

In general, tickets are non‑refundable unless you purchase Booking Protect cover.

• Booking Protect is provided by XCOVER.
• It may allow a refund if you can’t attend due to illness, accident/injury, and other covered scenarios.

More info: https://bookingprotect.com/our-product/what-we-cover/

Q3: Can my children come to the event?

Please check the age restrictions for each event:

• GlastonBARRY  is  strictly 18+ (ID may be required).
• GlastonBARRY Juniors is a family event, but all under 18s must be accompanied by an adult.
• Children under 3 have free entry.  

Q4: When will tickets be sent out?

Your order confirmation and E‑tickets are emailed to you as soon as payment is completed.

If you haven’t received your E‑tickets, please contact us.

Q5: Can I buy tickets on the door / gate?

No. Tickets for all of our events are sold in advance on our website, unless otherwise stated.

FAQs - GLASTONBARRY  (Festival)

Q6: Where is the festival and how do I get there?

GlastonBARRY Tribute Festival takes place at:

• Romilly Park, Barry, CF62 6RN
  • Exit Barry station, turn left onto Broad Street, walk up the hill past the zebra crossing, continue to the top.
  • Romilly Park Road is directly in front of you — follow it around to reach the park.

Public transport

• Bus: Cardiff Bus Line 96 runs from Cardiff City Centre to Romilly Park, Barry.
• Train: Barry train station (not Barry Dock) is under 1 mile from Romilly Park.

Train times: https://www.thetrainline.com/train-times/cardiff-central-to-barry-station

Q7: What are the opening Times? 

Saturday 26th and Sunday 27th July 2025. Doors open at 11.00am and we finish at 9pm both days. Plenty of time to get the train back into Cardiff afterwards, or head down to the official after party at FINNIGANS INN ON BARRY ISLAND! 

THE MUSIC

Q8: What is the lineup this year?

A: 

Q9: Is there parking, and do I need to pay?

Yes — but parking is limited.

• There is a limited amount of free parking around Romilly Park.
• There are 4 Pay & Display car parks nearby:
• 2 at The Knap
• 2 larger car parks on Barry Island (within ~1 mile)

Disabled parking

• Disabled parking is available on site — contact us for details.
• If you have a Blue Badge, you must contact us in advance to reserve a spot.
• On arrival, display your badge to the steward at the vehicle gate and you’ll be directed to the disabled parking area.
• Spaces are limited and allocated first come, first served.

Q10: Will there be security?

Yes. Public safety is our top priority.

• Police on site
• Security team in place all weekend
• CCTV in operation
• Bag searches on arrival + random searches at the door

Prohibited itemsNo food, drink, large furniture, or weapons of any kind are allowed on site. This includes penknives, chains, or anything deemed unsuitable by security.

BagsDue to the current security climate, please avoid bringing large bags.

WaterRefillable water bottles are allowed. There is a water refill station on site. No liquids to be brought on site - this is to prevent potential acid attacks and is a CT measure. 

We are working with Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound.

Counter Terrorism Policing is collaborating with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.

We all have a role to play in keeping each other safe. Your safety is our priority and that’s why we have the security measures above in place. 

You can play your part by trusting your instincts, and if you see something that doesn’t feel right, tell security. Our teams will take every report seriously. You won’t be wasting their time.

Here are some quick tips to help you have a safe and enjoyable time:

1. Arrive early, allowing more time for security checks and measures.
2. Be patient with security checks. It might seem inconvenient, but they are in place to help you.
3. Keep it simple and minimise what you carry. Fewer bags to search will speed up entry.
4. Stay alert and look out for each other. If you see something that doesn’t feel right, tell security. Don’t leave it to someone else. 
5. Don’t leave bags unattended. Never agree to look after a stranger’s bag, no matter how genuine they seem.
6. If there is an incident, listen to staff and any announcements.
7. In an emergency, always call 999.

Have an amazing time, and if you see something that doesn’t feel right, report it to security straight away. Thank you for playing your part. #BeSafeBeSound.

Enjoying the Festival

ENJOYING THE FESTIVAL

Q11: Can I bring food / drink? What food is on offer? 

A: No food or drink is allowed to be brought on site, and no liquids of any kind (This includes perfumes and deodorants - please see the security section above).  The food on offer from the festival’s traders is diverse and of the highest quality. There should be something on offer for everyone, and you haven’t experienced the festival without trying some of the cuisine on offer! We also have a large range of alcoholic and non-alcoholic beverages available at the bar. No bottles, cans, containers, alcohol, food or large furniture may be brought into the arena. Small foldable camping chairs are allowed to be brought into the festival, but are not permitted inside the big top. Any items mentioned above found by security on arrival will be confiscated and repeat offenders may be asked to leave the festival site. Small amounts of foods for customers with specific dietary requirements may be brought in but this will be at the stewards’ discretion / needs to be confirmed in advance with admin@mackevents.co.uk . There will be a specific Vegan / Vegetarian stall at the festival as well as Vegan options available from some of the other food vendors at the festival. 

The food vendors at GlastonBARRY 2025 are below: 

Q12.  What is the token system on the bar? 

We operate a cash free bar, customers are asked to purchase drinks tokens at the token booth before coming to the bar. Drinks tokens are non refundable and are used to purchase drinks at the festival. We offer a wide range of drinks at the bar including lager, ale, cider, fruit cider, spirits, wines, cocktails and soft drinks. The token booth will have card machines but due to the location of the park and issues in the past with 4G signal we do encourage our customers to bring cash to the festival, this will help to avoid queues and any technical issues we may encounter.  

Full drinks menus for 2025

Q13: Will there be any covered areas if it rains?

A: There are a number of covered areas at the festival including a 6000 capacity Big Top circus tent. 

Q14: Can I bring my dog to GlastonBARRY?

A: Unfortunately dogs are not allowed anywhere on site apart from assistance/guide dogs. This is a condition of our Public Entertainment Licence.

Q15: Will I be able to re-enter the site if I leave during the day?

A: We operate a no re-entry policy. We hope you won’t want to leave, and we try to ensure you won’t need to. In the case of an emergency please approach our front of house team at the main entrance, they will use their discretion in extreme circumstances. Please note - you may also be refused entry if you are too intoxicated on arrival at the site. Challenge 25 in operation - ID may be required - GlastonBARRY is an 18+ only event. 

Q16: Will there be seating? Can we take our own chairs / tents / other equipment? 

A: The festival is all standing and it is not possible to book seats, or to bring any kind of bulky furniture into the arena. VIP tickets do include access to a private seating area. Due to high numbers on site, we do encourage people not to bring chairs into the arena. However, you MAY bring a rug or a small folding camping chair, so you needn’t be on your feet all day. Anything that is deemed too ‘bulky’ will not be allowed into the arena so please consider this before packing (our stewards and security team will ask you to return these items to your cars or to leave them at the entrance).  No chairs or picnic blankets will be allowed within the main stage (circus tent area) directly in front of the outdoor stage or on any marked walkway. We also will ask guests not to cordon-off their own areas, please be mindful of all other guests. WE DO NOT ALLOW festival trolleys on site due to the space they require. 

Q17: Can we bring a wind break or sun tent into the arena?

A: No – as they pose risk to yours and other festival goers’ safety. In an emergency we would need to evacuate the arena as quickly and as safely as possible. Clambering over tents, wind breaks etc would hinder a fast exit and therefore put lives at risk. If you are concerned about protecting yourself from the sun, please make sure you bring plenty of sun cream and hats. We will also have hats and other merchandise on sale at the Merch shop. Please consider this before packing as our stewards and security team will ask you to return these items to your cars or to leave them at the entrance.

Q18: Will there be ATMs / Card Machines at the festival?

A: No, the festival is cash only so please bring cash with you. There will actually be some card machines on site as a backup option, but due to the location of the park and technical difficulties with 4G signal in the past we encourage all customers to bring cash with them. The nearest cash point is on High St, or on Park Crescent, both are approximately 1 mile / 10 minutes walk away from the festival.

DISABLED FACILITIES

Q19: Will there be wheelchair access / disabled facilities?

A: We try to make the festival as accessible as possible to those with special needs. The disabled car park will be the closest car park to the arena, but please note it is still some way (across grass) to the main arena, as dictated by the site. There is an accessibility viewing area in the main arena (big top) just ask a steward to access this area, and there are disabled toilet facilities and changing facilities in the arena. If you have particular needs, get in touch with us in advance. We’ll do our best to help.

CAMPING / ACCOMMODATION 

LOOKING FOR ACCOMMODATION?

GET 5% OFF WHEN YOU CALL - 02920 029959 and Quote ‘MACK EVENTS’

Q20: Is there camping / spaces for my campervan on site? 

A: Unfortunately we do not offer camping on site, but there are a number of campsites within a reasonable distance from the festival. 

We recommend - THE VALE PARK HOTEL -  Port Rd, Rhoose, Barry CF62 3BT - The beautiful sights of the vale of Glamorgan coast can be reached within minutes of our hotel and the sights and sound of Wales’s capital city in Cardiff are just a short ride away. Just a 5 min car ride from GlastonBARRY Festival. 

Website - https://www.valeparkhotel.co.uk

Other options include: 

Fontygary Caravan Park 

 Porthkerry Caravan Park

or Happy Jakes 

or click here for more options.

Q21: Is there other accommodation in the area? 

A: There are a number of B + B's, Guesthouses and hotels within a 5 mile radius of the festival. Click here for more info. 

FAQs - OTHER

Q22: I’m interested in being a trader at one of your events. 

A: Please contact us

Q23: I’m interested in catering at one of your events. 

A:  Please contact us

Q24: I’d like to volunteer to help at one of your events. 

We have teamed up with Value in the Vale - https://valueinthevale.com

Value in the Vale offer volunteering opportunities and rewards that can spent all across the local area. You can volunteer at GlastonBARRY and get rewards for your time, or you can volunteer across the vale and be rewarded with GB Juniors tickets. Contact us for more information. 

FAQs - GLASTONBARRY JUNIORS

Friday 25th July 2025

Q25. What is the lineup for GlastonBARRY Juniors? 

Doors open at 11am - with stalls / rides / games / workshops / tiny tots disco / entertainers and new improved food court on site, there is a full programme of entertainment throughout the day including a wrestling show from NEW WAVE WRESTLING, live magic, and a tiny tots disco amongst other things. The event will run until approximately 8.30pm. 

Full schedule below:

Q26: How do the tickets work for this event? 

Tickets for this event are either sold individually or as a Family Pass. Purchasing a family pass will give you 4 tickets to the event. PLEASE NOTE a family pass will admit either 2 adults and 2 children or one adult and three children (Anyone Under 18 will be admitted as a child but EVERYONE UNDER 18 must be accompanied by an adult). ID MAY BE REQUIRED. All under 18s on site will be asked to wear a wristband and parents or guardians with children under the age of 10 are asked to write their contact telephone number on the child's wristband. Children under 3 have free entry but will still be asked to wear a wristband on arrival (3 year olds will need to purchase an E-ticket). All tickets purchased from Mack Events will be emailed out to you as E-Tickets - these will either need to redeemed in advance from our ticket collection point, or shown on the front door. (Collecting your wristbands in advance will give you access to the fast lane for entry). 

Q27: Can I bring food or drink? 

No food or drink is allowed to be brought on site for this event but we do have a food court which will be offering kids meals. There will be a wide range of drinks on offer and a free water refill station on site. (The Security staff do have some discretion in terms of bringing in baby food / bottles etc... but these need to be ‘baby specific foods’. Liquids are not allowed to be brought in due to CT measures - please see the security section above) There will be a number of food vendors serving a great variety of food. 

There will be both a licensed bar and a soft drink bar at the festival plus a free water refill station. We will be operating a drinks tokens system as we do at GlastonBARRY festival (please see Question 12) The adult bar will be the same as GlastonBARRY festival (Over 18s only - challenge 25 in operation). The Kids Bar will serve soft drinks only. 

Q28: Can I bring a push chair to this event?

 Although there are no restrictions on bringing pushchairs to the event, please be aware that the site does take place on grass and we cannot account for the weather, if the weather is bad during or in the the run up to the event, you may find it difficult to manoeuvre your push chair on the grass. 

Q29: Are there disabled facilities? 

There will be disabled toilets as well as disabled changing facilities on site. We can also offer disabled parking. Please contact us to arrange. If you have a blue badge then please display it at the gate and you will be directed to the disabled parking area. Please contact us for more info. 

COMPLAINTS

Q30. Who do I contact if I have a complaint?  

Noise complaints

For the duration of our festivals we will be working to specific licensing conditions, working closely with environmental health to adhere to those conditions and have noise limiters in place to ensure that we do not exceed those limits. If you have a noise complaint please contact us via our complaints line - 07388200204 and your complaint will be logged and investigated by our health and safety advisor on site.

General complaints 

If something at one of our events has been unsatisfactory we would always like to be made aware of it so that we can rectify it in the future. Please contact us with your concerns and our complaints officer will look into the matter and will endeavour to contact you as soon as possible. 

For any other information or if you have any other questions please contact us.